I like the Hotel and the on site experiences but w...

I like the Hotel and the on site experiences but what still really bothers me after my stay is that I paid extra and requested top floor in my reservation with a view and I got there to have a view of a rock! Secondly I got locked in the bathroom because the lock malfunctioned and I did call that in because that was pretty scary not gonna lie, I'm glad my bf was there to help free me or who knows how long I would have been stuck locked in a 4x4 sqft room after taking a hot steamy shower but I am more upset about the view I wanted or expected as I paid for it. But other than that very clean, great amazing staff! Amazing amenities and why I am rating a 3. I just do not feel I got what I paid for.