Our inbound flight to Alicante was delayed over 5 ...

Our inbound flight to Alicante was delayed over 5 hours but when we arrived at the "Hoppa" desk at 22.50 we were quickly rushed onto our mini bus and taken to the apartment. The lady told us to rush as this was the last mini bus and everyone is waiting for us, not sure how true this was but never the less very happy they waited and with this service, no issues.

However coming home was a complete nightmare. We received an email telling us to be at a location for a set time, which we did. There was approximately 50 other people there all waiting for various different transfer companies. The coaches came and went for the others but our "mini bus" never turned up (we booked maximum of 4 drops). We called Hoppa (who we booked with) to be told that our booking isn't with Hoppa but with ABAS, who have the right to change the vehicle type and they did! Meaning that one of the coaches that came and went was for us and annoyingly the driver never shouted out our names or that he was 2 people short and we were also told it is our responsibility to get on the coach and not the drivers responsibility. How do we know to get on if its doesn't say "HOPPA"
We asked to be put on another transfer to be told that they have all left and there wasn't any other coaches that night and we have to get a taxi, which cost us 85.

BE AWARE that you pay HOPPA, the emails come from HOPPA, the airport inbound desk is signed HOPPA and the customer service answer the phone "HOPPA" but you might not actually be on a HOPPA bus.