We had the high tea today, they were short staffed...

We had the high tea today, they were short staffed and apologised for this but overall it was good and the food itself was perfection. Only disappointing thing that really stood out was that on going to the Ladies, I was disappointed to be presented with the same cheap awful hand soap from the pump as what you d get at Macca s. Hand towels not what you d expect with individual flannels, but just kitchen roll paper towels. Seems silly but these small sensory luxuries make a big difference in a luxury experience .