My impression of electrolux was that it was a prem...

My impression of electrolux was that it was a premium brand and that the products are of a superior quality. I was so wrong...slightly more than 1 year of usage of my washing machine and the closing hatch is spoilt and so is the electronics component. Repair costs is ard $400 as they said my warranty expires as the washer came along with my new home but by the time i moved in...already 1 year gone. What shocks me most is the level of customer service...atrocious. never have i been so determined to write an online review on this company. I really dont know what is wrong with them..whoever in-charge as CEO or director shld just step down. Must wait so long before someone answered n when the person answered...she said she only arrange service appt and cannot attend to my enquiries...so i must write in! She said she will sms me the email address to send in n yet that sms never came! I called again next day but this time round after waiting for 30 minutes...i finally heard a ringing tone...but the best part was the ringing tone rang for nearly an hour n nobody answered...till i gave up. This company is really going down the drain with its products and support level...really sad end to this brand.