I bought a refurbished iphone 7 in "excellent" co...

I bought a refurbished iphone 7 in "excellent" condition. The item it's arrived with a screen issue and I had to send it back. Now they want to fix it in 7-10 day (+ shipping) instead of just send me another one. You can get a refund in 14 days so this is just a waste of time.
And also, the plug didn't work.
Even though they reply quickly, that is unprofessional to me, they should have send another one.
ID 230170