We purchased our car at Lou Fusz and have used the...

We purchased our car at Lou Fusz and have used them for service for the last 8 years or so. We took our car in last week for maintenance and paid over $1,000. Travis, the service representative, was unable to provide the ingredients of the deodorizer that is typically included with the air conditioning service work. We specified that we did not want the deodorizer added. Travis stated he would put a note into the system specifying this request.

After picking the car up, a noticeable smell was coming from the air conditioner, which continued after the car was driven over 600 miles the next few days. I contacted the service department and inquired if the deodorizer was added. I was informed that it was. I was told I would need to speak with Travis if I wished to complain. In speaking with him, he claimed that the deodorizer was not added, that he spoke with the technicians and removed the deodorizer from the kit. I am evidently supposed to believe him despite the smell coming from our air conditioner and the fact there was no mention of the deodorizer request in the computer system. He offered no other explanation for the smell.

I mentioned that I found a coupon that would have given us $100 off our bill. I was informed they would not honor the coupon unless it was provided at the time of service. Travis offered that I could speak with a supervisor; I agreed to hold with the intent to also mention the deodorizer issue. Travis soon told me the supervisor was still busy but that he was able to talk to her. She apparently confirmed they could not retroactively accept a coupon but would send a voucher for a free oil change that would be valued at around $80. I informed him that there was no certainty we would be back. His only response was ok . Due to the lack of trust and apparent lack of regard for our patronage, we will not be returning.