I Booked Sofitel from 28-30th May 2017 to celebrat...

I Booked Sofitel from 28-30th May 2017 to celebrate My husband's birthday as Husband and wife (we married january 2017).
I asked for early checked in thru email but on the 28th 1pm when we arrive, our room still not available.
So we waited and park our car outside while exploring the hotel area.

I've been communicating thru email to the reservation staff to prepare bday cake to be sent as surprise to our room on 29th 11.59pm for my husband, Reservation staff confirm and i remind the reception staff during our check in when my husband settling our luggage but that night they TOTALLY forget.
called the reception and he doesn't have any clue on my request and he ask someone delivered it ard 12.35pm and the reception never call back to apologize (i reject the cake as I was so upset).

The 30th may 2017 morning breakfast area are full, we were greeted friendly by Caucasian male staff and one of the lady waitress showed us our seat, as that day was cloudy and very cold, i was politely asking if we can take the table that just empty that was not so exposed by ceiling fan, unexpectedly she give very unfriendly looked and unhappy says "No you can only seat here, we don't have any table"
So me and my husband reluctantly seat and finish our breakfast as fast as we could.

After that we checked out around 12-1pm, and NO ONE EVER APOLOGIZE or seems to know on what happened and by the way when i know that night that they forget the cake, i reply reservation staff thru email saying thanks to messed up my event, No reply at all until now while im writing this comment.

We decide to let the reception staff know what happens during the check out and the Girl ask her manager to talk to us. She brought a box of chocolate says apologize after we explained to her what happen.

I don't need the box of chocolate as an complimentary or an excuse of Sofitel bad service.
Now for me Sofitel is a "LUXURY" hotel we "NOT so luxury service"
I will never regret the experience that we have.
We been to a few hotels at almost same price or more than Sofitel, but Sofitel is the worst service we ever had.

Both me and my husband went to Jakarta on 2 june to celebrate his birthday and blow the candle on top of birthday cake there. He told me my objection has been achieve as he is "Surprise" not to receive his expected birthday cake.

Thank you Sofitel