We always travel to Wisconsin Dells for for annual...

We always travel to Wisconsin Dells for for annual vacation. When I saw that this opened closer to home, I immediately booked, 7 months early.

At check-in, we were told that the room we wanted was not available. WHAT?! When we pushed for answers we were told that we should have called the hotel directly and NOT the 800 number. There was nothing they could do. We obviously escalated the issues. After several hours, we got the room we wanted. However, there was a lot of aggravation and time wasted.

Needless to say, no one wants to return to this location. Which is a shame because it is only an hour from home and is close to Great America. However, everyone - even the kids - want to drive 3 hours away to try a new resort in Wisconsin Dells.