We purchased an older laptop from here (knowingly)...

We purchased an older laptop from here (knowingly) and got home to find that because of it's OS it wouldn't download some of the apps my son liked to play. The laptop was for him, so it didn't make sense to keep it. I reached back out to the owner who immediately offered me another option, knowing now what we were looking for. I stopped in two days later and traded the original purchase for another. It works as he said it would and we are super thrilled! Great price, especially seeing as this is a homework/playtime computer! Wonderful service, and happy to help if you let him know what you're looking for!