Justin Milesi

Review of Artisan Dental, LLC

So this is my first review and the reason being is...

So this is my first review and the reason being is I am a person that usually doesn't go out of his way to voice my opinion. With that being said that should tell you how upset I am with my experience.

I first showed up to Artisan Dental in November of 2015 when I moved here from Florida. I scheduled a cleaning. While there they told me I have a cavity on my second back molar. So I schedule a appointment to have the filling for the cavity done in mid December with Dr. Andersen as I thought she seemed like a nice dentist and her reviews were good.

A week after the cavity was done, I still wasn't able to chew on the side that the filling was done on, and if anything that was mildly cold would make tear up. I then decided probably something was wrong and I needed to go back in. At the beginning of January I had a follow up appointment. Dr Andersen took new X-rays to see what the possible problems could be. You could see in the X-rays that she had possibly aggravated the nerve root while performing the filling (I work in the medical field and review films on a regular basis, by no means am I a doctor but it was evident she hit the nerve). Instead of taking drastic measures she wanted to desensitize the tooth and see if that helped the symptoms. I agreed that was fine.

The symptoms never got better instead worsen. I was beginning not to be able to eat any room temperature food and water from the kitchen sink would lead to extreme pain. Finally late January I came back in unable to sleep and function regularly. Dr Andersen said that the only remedy would be a root canal. She gave me some pain medication to help with the pain until my root canal the following week. After that appointment is when everything went from bad to hell.

The following night, I wasn't able to function without a ice cube in my mouth. If the ice cube dissolved I would start to tear up and the pain was excruciating. I called Dr Andersen emergency line around 5 pm and left a voicemail describing the situation and need of help. Never received a phone call for the entire night. I broke into chills followed by a 104 fever. The fever broke the following morning. Artisan Dental did call the root call specialist that morning and I was able to get into the office that afternoon for a emergency root canal. Capital Endo who performed the root canal said that last night I was experiencing the nerve root dying and infection setting in. No Lie this was one of the worse nights of my life.

Last week I canceled my basic cleaning with Artisan Dental and told them the story I have written above. They said they were sorry of my decision not to come in. The reason I am writing all of this is still to this day I never received a apology from Dr Andersen. I am truly in aw of the unprofessionalism that was given to my situation. This small cavity has now gone from a filling, to a root canal, to another filling, and in the future a crown. All said and done it will cost is a small fortune. I just couldn't believe the lack of remorse thus leading to this review. I can only hope this does't happen to someone else.