We arrived on Easter Monday at 12.30 for a cup of ...

We arrived on Easter Monday at 12.30 for a cup of coffee or glass of wine. Because of the Easter brunch, only the bar was open. Kindly welcomed by one of the staff members who we reported that we wanted something to drink. So far nothing wrong with that. Subsequently, for a long time, only seen staff who passed by from all sides. Nobody wondered if we might want to use something. After about 10 minutes we just left. It was clear that the staff had forgotten its most important task (giving guests the feeling that they are welcome) (and us too). Special experience ...