Bobby Moon

Review of UMC Health System

This place is a joke! I took my wife there because...

This place is a joke! I took my wife there because she had a high temperature. We got there at 1130 pm and the ER was almost empty. There where two other people and it took more than 5 hours for us to be next in line. I would not have minded the wait because I know how it can be in a hospital, but Nathaniel told me it would only take 3 hours. I asked him if he was sure and he said trust me. Never again Nathaniel! While we waited, Veronica and Brittany took vital signs and gave my wife Motrin for her temperature. She told them she was allergic to aspirin. My wife was never given an allergy bracelet to tell other staff that she had an allergy. Then we waited and waited and waited. Finally after 3hours I asked if we were going to be able to see a doctor. Brittany said hopefully so. I'm not going to lie, I got upset and told Brittny "hopefully doesn't pay the bills. Then Brittney became upset at my criticism and dismissed me to my seat by saying you can go ahead and have a seat sir! I couldn't believe my ears! I calmly sat down, and told my wife who was in pain again because the Motrin had started to wear off, we should be next. By this time we were the only people in the ER and it had been that way for over 2 hours. We waited again for 2 hours then I went to speak to Nathanial to ask what the hold up was. That's when Nathaniel stated the obvious to me by saying we where next. I told him I figured that but why was it taking so long? He gave me the run around by saying it shouldn't be long now. It had already been 5 hours. I was furious! I got my wife and we went to the CVS were the pharmacists helped us faster and with more compassion then than crummy place. I will never go there again. Just to recap:
1. Don't tell people a time frame if it can't be met
2. If a patient has an allergy then give the patient an allergy bracelet
3. Don't be rude to the patient's by dismissing them to a seat.
4. Don't tell people a time frame if it can't be met
It's not that hard to be professional, plus it's your job.
I will never use this ER AGAIN!