I have been trying for a full week to contact the ...

I have been trying for a full week to contact the customer service department. I have emailed two separate departments, and called two numbers. I have never heard back from the emails. And when I called the other day, the offices were closed due to weather. Called today, and have been waiting close to two hours so far for a call back. I would have liked this issue to have been worked out last week, and I will be extremely upset if it is not sorted out today.