We had a faucet that needed to be replaced because...

We had a faucet that needed to be replaced because of a bad leak. We had already purchased the new faucet and called TLC to see if they could come out to install it. It was 1 pm on a Friday afternoon. We were told by an individual that talked down to us as if we were children that it was Friday and that the plumbers had already gone home for the weekend. What happened to 24/7 service that they advertise? Called Albuquerque Plumbing and they had someone out within the hour.