Sergeant DoubleOseven

Review of American Beauty Academy

So, 2 weeks ago, I decided to get my daughter and ...

So, 2 weeks ago, I decided to get my daughter and my nails done for her homecoming dance (NOT here), and for the first time for her and my first time in 20 years (before she was born), as I served in the Army and I just recently retired, so this was SUPPOSED to be a momentous experience for us...Long story short, the place I had my nails done did an okay job at first, but my first nail lifted on the side after only 3 days, fell off after 5 days, and my daughters had already all fallen off at this point. SO, I decided I needed to do some research and find a nail tech worth their weight in salt. I called around to literally dozens of salons and asked for referrals. I also looked up Google reviews on all of the local salons near me (Payson). After LOTS of phone calls at the beginning of this week, the soonest appointment I was able to make at a decently reviewed salon was today (Saturday) at 9 am, here, so I booked it. I waited all week (and all of my nails popped off by yesterday) to just get a nail fixed, only to end up needing a full set by this morning. I woke up early to make sure I was ready for my appointment and was literally getting ready to head out the door the poor girl at the front desk (who got to hear me whine - I m sorry!) called and CANCELED MY APPOINTMENT! The girl that was supposed to do my nails (Shy) didn t even give me a 30 minute notice when they CALLED AND CONFIRMED YESTERDAY!!
Needless to say, my family s day started really early for absolutely nothing, I waited all week for just a nail to be fixed and ended up needing a full set by yesterday, and then hours more of phone calls and frustrations after to try to find SOMEONE to help keep my natural nails from being ripped off- yeah, sorry not sorry, but when you cancel on customers in the future, just please keep in mind that we have lives, too. Time is precious for us, too. If you think we should give you a days notice to cancel, you should have the professional courtesy to do the same should you need to cancel, not wait until moments before someone is walking out the door.