This place doesn t even deserve a one star experie...

This place doesn t even deserve a one star experience.

Upon not being able to locate my ID, I asked if my friend that was also on the reservation could use her ID and they refused. They only accommodated for an hour water park pass until my friend got there, since she was still an hour away to provide her ID. They then mentioned I had to cancel the entire reservation and put it on a card under her name. I mentioned I had cold food with me so an hour free pass to the water park wasn t being accommodating. The front desk manager named Devin got upset for me swearing from being upset, and kicked us out. He escorted me out along with my two kids and called security and didn t accommodate us whatsoever. Very rude and walked up to us outside and got in my face in front of my kids. There needs to be a better manager who is kind and compassionate and understanding. Instead he got in my face in front of my kids. Very unprofessional and rude. He also told me what kind of parent was I to be swearing in front of my children. Very unacceptable.