Just figured out why so many people evidently spea...

Just figured out why so many people evidently speak so badly of this company. Got talked into a $3000 equipment purchase and expensive long term contract about a month ago. When the installer arrived who was pretty nice by the way, it quickly became apparent that my needs would not be met (e.g. could not install cameras where I needed).

I actually picked up one of their cameras and it was cheap plastic and light weight like some child's toy. I requested the installer to cancel everything. Instead he moved the installation out to a month later and asked me to reconsider. He even put one of their signs in my yard to "keep the bad guys away".

I received an email reminder today of my installation. The email contained a link to change the appt. but not cancel it. So this evening I was forced to call the number in the email to cancel. The rep who answered the phone I believe identified himself as "Matt". When I told him I wanted to cancel my appointment and order, he immediately launched into the most unpleasant, belligerent sales mode I have ever experienced.

He first stated he was an account manager and would solve my issues. He insisted on asking a series of sales questions, offered a 200 rebate, then half off my first month. I noted over 6 times that I did not want a sales pitch - I simply wanted to cancel my installation and be done with them. He simply got more aggressive and belligerent. He refused my repeated requests to cancel my appointment and order. I told him I was going to submit a complaint and he just seemed to chuckle. I also noted that his behavior confirmed my decision to do not business with them.

The really alarming part of this unpleasant experience was that he seemed to be enjoying himself. I finally had to hang up after warning him repeatedly I was about to do so. I took a couple of deep breaths and called the number back and got a different guy who was actually professional. I explained what had just happened and that I did not want a sales pitch. He was understanding, put me on hold for a couple of minutes and stated everything was now canceled and I would receive a refund on my initial deposit.

After coming here and reading the negative reviews, it's clear I dodged a bullet. I have submitted a complaint to the Texas Attorney General as well. Hopefully they will investigate and take appropriate action against this poor excuse for a company.