Love this place, But.....

Love this place, But.....

Check-in was a nightmare...not enough people.

Our room wasn't ready when we arrived...no biggie because we were early. However, we asked for an email when it was ready and NEVER RECEIVED IT.

Almost got charged for water and a couple other cash bar items that were missing before we got in the room.

We needed a room key because we locked ours in the room. To get a new key, you go to an area across the massive hotel....hundreds of rooms....and one person could help. It took at least 20 min...no exaggeration!! Check in staff didn't step over to help generate room keys.

Staff was very friendly and courteous.