Erin Phillips

Review of Toyota of Lewisville -- RML Au...

I had high expectations for this dealership. I had...

I had high expectations for this dealership. I had a specific car in mind as well as a specific budget. Took a test drive of the car, fell in love and became excited quickly. Nick our salesman was good and I really think he did everything he could for us to try and keep our business.

The price of the car was 13,380. I know what I want and exactly how much I could spend and tried my hardest to negotiate down to an even 13. They weren't having it. We even told them multiple times that I was outside, on the phone with other dealerships. The best counter offer they could give me was taking $80 off. It took everything in me not to laugh and walk out right then.

Their "final offer" was 13,200 which was still not do-able for us. At one point, I pulled up a car that was at the dealership RIGHT next door. Same exact car, same mileage, a year newer and it was under $13k. Showed that to Nick who told his boss and they still wouldn't budge.

I literally got up, walked about 70 yards to the guy next door and less than 2 hours later, got a better car for the price that I wanted. It doesn't seem to me they're too concerned with customer service or keeping a sale because they would not take a simple $200 off that final price of $13.2 If you want to negotiate and get the best deal for you, I would skip them all together.