I have used keen group for the past 2 years. The l...

I have used keen group for the past 2 years. The last 2 Saturdays I have booked them only to find the first Saturday I was kept waiting for over an hour with the controller constantly telling me the cab will be 10 mins. Tonight I booked again..... after 30 mins I called again only to be told another 15-20 mins!!!!
If you haven't got a car available then say so..,. Don't keep bullshitting me that it's 10 mins away!!! I will no longer use keen as I can't trust them to turn up within the 15 minutes stated!!!!!!