Andre Ippe

Review of FirstService Residential BC

As a resident of QUINTET TOWER A & B, and three ti...

As a resident of QUINTET TOWER A & B, and three time member of its sitting council from year one of this well designed, high-tech oriented condominium project, it has been a long, long wait for FirstService Residential to enter into service at this address. And it wasn't for the want of trying to enlist their professional services. There was a serious attempt at engagement after the first year, though in vain for the wrong reasons. The current council deserves all the credit to finally broke with the past and got this renowned property management company on board. And what happened in the ensuing months fully vindicated my faith in this company, though their entry was a surprising, albeit a pleasant, one. There was no lack of outstanding work calling the attention of the incoming management team, but the moment I became aware of how the company strategized their entry into service, I saw the opportunity for the strata corporation to benefit, and that hugely, from the way they laid out the path for fulfilling that huge basket of tasks awaiting attention. And when they sent in a Transition Manager to scour the ground and tackle the urgent work awaiting, I, together with a number of concerned residents, was emboldened to start feeding information to the transition manager much of the work which required, or screaming for, attention and active engagement. Much to his credit, the Transition Manager responded with alacrity, a promptitude which surpassed our expectation. Large and small, outstanding work was ticked off like falling pins in a bowling alley. The wait for five long years has been proven to be well worth it. The project is now under the care of its new property manager and the perception of faith in this professional property management company remains unshaken. Only augmented.