Bob B

Review of Motion Kia

I'd like to share with you my experience with this...

I'd like to share with you my experience with this dealer.

I was looking for a car for my daughter for her college graduation present. She had previously test driven a Kia Forte. Her boyfriend had told me that she really liked it.

I went to talk with Ashley about the vehicle. First, she did not even introduce herself, or ask my name. Second, she was dressed like she was on vacation. Third? That comes later.

On May 26st, I came to an agreement with Motion Kia salesman Raul for a 2017 Forte S, Vin: 3KPFL4A7SHE104254. I told him this was going to be a surprise, and I would be bringing my daughter to the dealership on the premise that she would be looking at a used Kia.

On Saturday May 27th, Sales Manager Sal Albanese called to say that everything was good to go, and he needed me to leave a deposit to hold the car. I gave him a credit card payment of $500. I told him I probably would not be back until Tuesday with my daughter.

On Monday evening May 29th, I told my daughter that I found a used Kia and I wanted to take her to see Tuesday morning. When I got up the next morning, very excited about what was going to be a once-in-a-lifetime surprise, I called Sal to let him know that I was on my way. He told me to hold on and transferred me to Raul. Raul then proceeded to tell me that they sold the car by mistake. I was in shock and disbelief. They could have called when they realized it was sold and I could have worked out another plan. I was told one was found at another dealer and would be there on Wednesday.

I was trying to remain calm and came up an alternate plan with Raul. I told him I would my daughter to look at another car, and Raul could show my daughter a Forte Lx base model as her surprise. Then when we returned Wednesday evening, she would be surprised with the S model in the color she wanted. Unfortunately, that didn't happen either. Raul took my daughter right to a similar Forte S in the color she had wanted. There went Plan B

Everything that I had worked towards, in surprising my daughter, was flushed down the toilet.

Everyone at the dealership said the right things but did very little to make things right. I again asked what they were going to do for me for the egregious mistake. I was told I already got a good deal for the car and they couldn't do much except giving free service for the first year. That is what their litany of mistakes was worth. I tried using different analogies to make them understand the hurt and frustration they caused me. All they could say was that they were sorry.

As for the previously mentioned Ashley? She did not care what had happened, all she could say was "Well, she got the car". I suppose if she was at the Ford's Theatre in 1865, she would have thanked Mrs Lincoln for attending the play too.

I did buy the Kia because it was the car my daughter wanted. At 1500 miles, my daughter went back to them to get the oil changed to get rid of the metal shavings from the break in period. They refused to do the service, with or without the free maintenance. I was PROMISED that I would not have any future issues. Just another issue with this dealership

I emailed Kia USA Customer Service about this. They called me back and gave me 3 years of free maintenance at any Kia dealership. They were shocked that a dealership would treat someone like this.

Do yourself a favor and do NOT buy from Motion Kia EVER. You will thank me, and yourself, later. Motion Kia will never see me, my daughter or that car ever again.