Michelle Holcomb

Review of Jumeirah Essex House Hotel

My family stayed here during the week of Thanksgiv...

My family stayed here during the week of Thanksgiving 2017. We were greeted by a woman named Sharlene, who was incredibly personable and kind. She asked what we were there for and I explained that my daughter had been excepted as a parade participant with Camp Broadway and she was so excited. A couple of days later we found a bag full of goodies in our room with a note attached from the staff at JW
wishing her luck in the parade. This extra effort really was kind and thoughtful and I know was initiated by Sharlene. The entire six days we stayed there the staff was incredibly helpful and made my family feel appreciated; they helped make this experience an unforgettable experience!
Our trip wrapped up as Sharlene checked us out of the hotel and once again, she was so personable as she asked my daughter about her parade experience. She is a 5* employee and a class act. I highly recommend this hotel and will be back.