Shop here at your own risk. The brick-and-mortar r...

Shop here at your own risk. The brick-and-mortar retail landscape is getting difficult. Saks needs to do a lot better to compete against competitors.

It was my first time shopping with Saks and I do have to say it has been utterly terrible:

(1) my shoe order came damaged
(2) Customer service remedies are only a temporary fix to the true problem: The service agent I spoke to a store on my behalf ship me replacement shoes. Even though I asked directly that they ensure the store salesperson they spoke to had the inventory on hand...they did not.
(3) Said replacement order was cancelled without my knowledge, which to my surprise is a very common problem.
(4) In addition, the order was cancelled because there was no inventory - which means the previous sales person LIED or false promised
(5) In another attempt to rectify the damaged good, another service associate attempted to replace my shoes with another online order which also fell through.
(6) Finally, phone service has been atrocious. Everytime I have called in to rectify my problem with this order my wait time has been over 20 mins. In fact, as I am writing this review, I have been on hold for over 45 minutes.

While I am an understanding consumer, the aggregate of the aforementioned points are damning and deserve broad communication.

Absolute disappointment.