Katrina Henry

Review of Big Bus Tours - London

Sights and bus trip OK. in the late afternoon 2 b...

Sights and bus trip OK. in the late afternoon 2 buses were combined onto the 1 bus so it was sooo crowded people were standing up and falling everywhere. Very dangerous! My biggest issue/problem/delima with this company is I booked online, money was taken from my credit card and no email was received confirming for my booking, as the webpage was "experiencing problems and my request could not be processed at this time". Spoke to street ticket seller the next morning, he rang the main office and I was assured it was not taken. I paid again on his word, however my first payment was not refunded. I had been charged twice at $38 English pounds! Not happy. Have contacted company 3 times and NO reply to my emails. VERY VERY DISAPPOINTED.