This company purchased my student loans from Direc...

This company purchased my student loans from Direct Loans. In November 2017 GSM&R did not send me written notification that it was time to recertify my loan, and then reported my credit report with a "90 day late" which dropped my credit score 100 points. Although it was CLEARLY not an issues of my payment being late, because at the time I had a $0 income based payment. It was simply that there was a communication error notifying me that it was time to recertify the account. This company does not care about their students, and take advantage of the very customers that they are making $ off.