Avoid!

Avoid!

So about a year ago I ordered a refurbished iPhone 6 from QMF. All was fine, until my phone needed a new battery, sent it back, paid for repair, all was ok again. But about 2 months later, my phone just died and never turned back on. I sent my phone back again as they said they would look at it for me.

About 10 days later I am told they have received my phone and that they will look at for me. About 3 weeks later I am told my phone has been repaired and will be sent back to me. I received no progress updates at all, I was not informed of what was going on, this whole process left me without a phone for 5 weeks. This also meant I lost the final month of warranty for the new battery.

I still don t know how they fixed the phone as they never told me a thing.

Due to a fault from Royal Mail, I hadn t received my phone on the expected delivery date. But I didn t know this at the time, so after numerous calls to QMF, I finally got through to someone. I got a very slow and grumpy hello . The conversation was so slow and a waste of time. The operator asked for the order number on my email, she just kept saying nope that s not it she didn t help me find which one it was.

After all that she then tells me that my phone hasn t actually been delivered to me? She says she will sort it for me but doesn t take an email or contact number, and I never heard back from her. I also emailed, still now I have had no response. I did get my phone but my complaint is about how unhelpful customer service was.

My original experience with QMF was great but I have been extremely let down by the amount of time the repair took and the time I was left uninformed. Customer services also let the company down.