Asik arcik

Review of Nh Hoteles - Laguna Palace

Big disappointment. I remember this hotel from a f...

Big disappointment. I remember this hotel from a few years ago, from a medical congress. My impressions were positive then, so I chose this hotel again to stay with my family. The family room consists of two rooms connected with each other, with one microscopic bathroom and a "wardrobe". Dirty, scratched walls and old equipment of the room and bathroom. In the "wardrobe" one shelf and eight hangers (four people - two adults, two teenagers). There were not enough towels - each day only for three people. One cup and an un-filled set for preparing coffee and tea. One day the room was untidy until 4pm. At the reception I received information that they have too much work and must prepare rooms from which the guests are checking out. My request for more hangers was ignored. I received the answer that eight hangers are a sufficient number. One shelf and two hangers per person is supposedly a standard in this hotel, according to the reception staff. Lack of a smile and any kind of empathy on the part of the staff. It is a pity, because the location and architecture of the hotel is very interesting. Second star for relatively good breakfasts.