Jill

Review of White Lotus Home

(see below for update)

(see below for update)
I really wanted to love my White Lotus mattress, but after three years, it's just not cutting it, and I'm at my wit's end.

In fairness, it was very comfortable and supportive for the first 6-9 months I slept on it. However, it soon began to develop a dip in the middle from my most common sleeping position and became increasingly uncomfortable to sleep on.

Despite the fact I maintained perfect care of this mattress as directed - sitting on top of a wooden slatted platform, flipping and rotating regularly, and avoiding any moisture or damage, the problem persists. I even tried intentionally trying to sleep closer to the edge of the bed, and shifting it slightly on the platform; I've also been sleeping with a partner for the last 6 months or so, and the dip is only bigger and deeper. He wakes up with back pain and I wake up with incredibly tight hips.

White Lotus IS an affordable clean bedding option, and this mattress (the Dreamton) did provide me with great sleep for a little while. I think we will repurpose it into a futon for sitting only, for which it will be comfortable in short bursts, but this mattress is simply not built for long-term overnight comfort.

I'm starting to wonder if I've done any long-term damage to my body by sleeping on a slight angle and using my joints and muscles to compensate, or to my mind by compromising a good night's rest so many times. I'm finally throwing in the towel; I hope I can spare someone else the same misery.

**Update 8/3/2016**

Per the recommendation of the owner below, I reached out to White Lotus customer service. I had initially tried to reach them through an outdated contact form, which is why I resorted to posting this review, but I was able to get in touch with their team immediately through the email addresses below. They had me send pictures of the mattress to evaluate whether the dips were due to a manufacturing defect, or simply normal wear and tear of the mattress. They decided it was not a defect, and encouraged me to "beat" the mattress, stand on its side, and perform other vigorous maintenance activities to awaken the fibers and correct the dip. Despite the excellent workout I got from these activities, the dips remained.
After going back and forth exploring several options, we came to a resolution that I am happy with. In full honesty, I have ordered a new mattress from another supplier, but hope to repurpose this one as I mentioned above.
White Lotus is a fair and honest company, and they demonstrated care and concern in my resolution process. While I would not recommend their futon-style mattresses for nightly sleeping, they are perfectly comfortable for sitting on. I can't speak to the quality of their other products, but I imagine they are reputable if the company stands behind what they make so consistently.

TL;DR: Don't buy a futon mattress for sleeping here (and maybe not anywhere). Great customer service.