Contacted Volkswagon Newbury about buying a car an...

Contacted Volkswagon Newbury about buying a car and after the initial contact and confirming I am not a tyre kicker but would like a part ex value on my partners car but also got cash to buy they massively under valued the part ex and clearly done a HPI check on the car and priced it surprisingly exactly whats left on the finance. Secondly from the moment I spoke to the sales rep he was constantly trying to put me off the sale with me asking specific questions and asked them to email me the answers prior to further contact, didn't happen. I explained I got cash and asked for the cash price of the car but surprisingly still waiting. You would think a car dealership would be jumping to get your custom in the present time. Thirdly and agree with others its that person touch that secures a deal but unfortunately from my experience there wasn't any, but like I stated it was very clear the sales rep did not want to sell me the car, saying, Oh you are in Wales, oh I don't know if we deliver, oh I am not sure about the info you want so will get back to you but never did, oh not sure if we can put a deal together.
However I wanted to buy a car and got cash but as most of us would never pay the asking price for a car but unfortunately I don't known the asking price as they won't tell me , its just my personal experinace but very poor customer service but good luck to the company