Expensive 5-star hotel which felt more like a high...

Expensive 5-star hotel which felt more like a high class hostel.

Cons:
Reservations online for Airport transfer (NO reply on request)
Reservations for room preference (NOT followed)
Breakfast Area (Overbooked, Long waiting time)
Service staff (Breakfast area, rude service)
Lifts (Very slow, you re better off taking the stairs)
Ballrooms (Old equipment, soundman is non-existent)
Limited English speaking staff in general
Room Service ordering staff speaks only Chinese

Pros:
Proactive bellboy
Decent room size
Room Service (Grilled beef burger was great)
Service staff (Delivering Room Service was Friendly)
Staff (Andrea Wang) wrote service recovery email.