Alexander Singer

Review of AimLoan.com

This is an update from my wife's review. Aim repli...

This is an update from my wife's review. Aim replied with empty apologies and have not yet fixed their issues.

UPDATE 3/30/18
After my last review, AIM loan replied with an apology saying they care about providing good customer service. I decided to give them another chance by sending them more secure messages in my account portal. I suspected their apology might be superficial and sure enough, I am very disappointed to report that my suspicion was true. THEY HAVE NOT LEARNED THEIR LESSON AND THEY SURE DO NOT LIVE UP TO THEIR EXPECTATIONS OF PROVIDING GOOD CUSTOMER SERVICE. I don't even expect good customer service, just provide any kind of customer service. AIM loan remains to be the worst vendor I have ever dealt with simply because they continue to ignore my messages. How can I get anything done when I am waiting for an answer that will never come? Apparently, they are not sorry after all.
After I am done paying off my mortgage, I will certainly not do further business with them. I will also start sharing my terrible experiences with all of my contacts. I'd rather pay higher fees and rates with another vendor who will respect and answer my questions in a timely manner.