This place is a shame. It has the location, equi...

This place is a shame. It has the location, equipment/facilities, and size to be incredible, but falls short almost every time. The oceanfront rooms are amazing with million dollar views. The pool and recreation area are located in a relaxed "valley" that has a great natural breeze. Seeing iguanas and chickens wandering along the edges gives you the feeling of being away from home.

The problem is the attention to detail or lack of it. Breakfast is always a buffet, which is fine, but the same exact thing every day. Ok for a motel, not ok for a resort. Lunch was good at the grill by the pool, especially if you like hotdogs and burgers. There's also a buffet and it's mostly the same food day in and out. Dinner was most frustrating because there are three "choices" of restaurants. It sounds good until you realize your choices are Italian, hibachi, and (you guessed it) buffet. On certain nights only two of the three are open. I like Italian and buffet, but a resort in the Carribean should offer at least fresh, local cuisine once a day. At no point during our stay was that the case.

Trying to use the gear and equipment provided in our package was a real treat too. The resort stressed the use of their beach towels, but ran out the first day we were there, and no one seemed to know or care when more towels would arrive. The snorkel hut was "closed" even though the sign said it was open, and we finally realized the girl running it was hanging out at one of the bars. We noticed this happened every day of our stay. The lady in charge of the kayaks and paddle boards also seemed to more interested in getting guests to get off the equipment so she could close up shop (like 2:30-3:00) and go get her drink on.

Some of the staff seemed very cold toward guests and annoyed if they were asked a question. Others were extremely pleasant and helpful. We didn't see any management who wanted to check in with the guests to see how they were doing. Very disorganized. Certain facilities (spa and exercise room) were hard to locate with few signs, and other facilities (bumper boats, mini-golf) didn't look like they were used or maintained at all.

We had a great time on our vacation, but it was because we chose to, not necessarily because of this resort. We have been in St. Thomas before and have had much better experiences at other resorts. Overall, be cautious if planning to go here.