Reshma Sathe

Review of Wyndham San Diego Bayside - Wy...

Hotel staff really needs to work on their manageme...

Hotel staff really needs to work on their management skills. Hotel was booked well in advance for a week (Bayside view). However when we (with my boyfriend) arrived, room was not properly checked and prepared by the staff. After entering in room we realised balcony door was partly broken so unable to lock it, which led to freezing room. On top of that aircondition/ heating system was not working. After reporting at the main reception, they said hotel is completely booked so will have to stay overnight in that freezing room! After an hour or so somehow they managed to shift us temporarily to another room (heating system was useless here too) for a night and agreed to move us to bayside view (what we had originally paid for) next morning. Though we mentioned room was cold, nothing was offered to comfort us. No assistance was provided whatsoever with the baggage during this shifting process. Throughout our stay which was for 7 days, no appreciation or compensation was offered for the inconvenience it caused us. Housekeeper did not provide body wash gel for couple of days. Overall experience at this hotel was unpleasant and definitely will not recommend either for work or leisure. Only best thing was the view!