A Keyes Van Nuys salesperson contacted me three ti...

A Keyes Van Nuys salesperson contacted me three times to see if I was willing to turn my leased car in early for another Traverse. I loved my Traverse, so I wanted to lease the same car. Sammy told me that the only difference between my Traverse and the new one was that the new one did not have a blind spot indicator. That was fine with me. When I went to the dealership, that dealer was busy so he had another salesman help me. That salesman reiterated that the only difference between the cars was the blind spot indicator. I said ok. I just wanted the numbers to be right. He was able to get the payment within range, but when I went to sign the paperwork, turns out there was a special alarm in the car that cost $700. I told him that was not our agreement and considered backing out of the deal. He said they could take the alarm off, which would lower my monthly payment and they would wave the first payment. I decided to proceed. When the salesman gave me the key to the new car, there was no button to open the trunk hatch. When I asked him, he said Oh yeah, it also doesn t have a power opener, but that s all that s different. They both kept saying that! When I got in the car to drive home, there were many things that were different no seat warmers, no middle compartment, no Bose speakers, no large console screen it was clear this was the bottom of the line car. It was an LT like my old Traverse, but without some of the amenities. I called immediately to express my dissatisfaction. The salesperson said he would have a sales manager call me shortly. No one called me. I called the next day, and spoke with a manager who said there was nothing he could do.

I was told repeatedly I would get the same car except for the blind spot indicator, which was a lie! I would have not turned my car in early if I knew I was getting lesser car for the same amount. I am considering legal action as I was sold the car in bad faith. This is the fourth car I purchased from Keyes, and I will never purchase a car from them again.