Received no help, some say there is a Pantry here ...

Received no help, some say there is a Pantry here but were you given access to the pantry? Why call a family on Christmas Day to come in while they had a Santa Claus there and they did not invite the little girl to visit with the Santa? Had her wait with her mom for NOTHING. Made them come down Christmas Day as if they had some kind of help for the family in crisis, it was as if they wanted to have a big laugh on the poor family and make them watch their Christmas celebration. The family used their last ten dollars to get there when they couldve used it for food but because they thought they were going to get some kind of help they took the risk. Besides that they didn't even help with as little as a winter coat or food from their supposed pantry. Caseworker NEVER even called back about other issues the family needed help with. What a shame, total disgrace and sinful.