SL T

Review of hoppa

I have very mixed feelings about using Hoppa again...

I have very mixed feelings about using Hoppa again. We pre-booked a shared shuttle to and from Barcelona Airport.
We actually had a private cab from the airport and a shared car, with only one other customer, on the return journey. This was great.
The problem was with the communication.
We were told we would be met at the arranged pick up point, but that we may need to wait up to 45mins following this, to leave the airport. When we arrived there was nobody to greet us. We waited a while before phoning the local office. We were assured someone was on their way. We waited for 45mins and made a couple more phone calls before anyone appeared. Once they did it was a quick, straight forward, drive to our hotel.
We were expecting an email from the local company 24hrs before leaving to advise us of our pick up time. Despite emailing them to prompt them, this never happened. Our booking info said the office opened at 9am, so I phoned and waited in a queue for 10mins only to be rudely told to phone later as the office was closed. It opened at 10am.
We eventually got a pick up time and the taxi was prompt and driver lovely.
The lack of accurate information and poor communication meant this was much more stressful than it should be.