Horrible on every level. My mortgage was sold to t...

Horrible on every level. My mortgage was sold to this company, so my involvement with them was essentially out of my hands. The customer service is awful. They put you on hold for every single thing, and seemingly have no leeway or power to do anything to actually help someone. The Loss Draft dept is even worse. They are rude, and quick to place you on extremely long holds. The company held money sent to me by the insurance company for a roof replacement hostage for months based on unrelated cosmetic technicalities inside on the garage ceiling, despite my insurance adjusters report detailing otherwise. Dealing with them has been nothing short of a nightmare. If your loan is sold to them, you have my sincerest sympathies. However, if you have a choice in where you get your mortgage, then take heed and Run, Forest, Run!