No one contacted me in regards to my mothers alarm...

No one contacted me in regards to my mothers alarm going off. I am very disappointed with your Company for several reasons. Reasons that I had requested several months ago for her Med Alert be sent to my address. Which I never received. Later found out they were sent to my moms address and has been sitting on the shelf for several months. And her not knowing what to do with it. And of course my brother not caring if she has it on or not.. I am very displeased with your Company and if my dad had not signed a contract with you I would have another Company doing the Alarm System. So if you are asking for a rating on your Company I would have to say " 0 Stars." I pay for my mothers alarm system each month. And your Company receives your money on time each and every month. Is this a Company that is there just to receive your money and not be aware of what your customers requests are?