Vito DeMola

Review of Smithtown Toyota

I have bought over 30 from this dealership that be...

I have bought over 30 from this dealership that being said I really like the sales department, but that's where it ends. The service department is probably the worst of all the Toyota dealers on the island. Every time they work on my cars something isn't done correctly. The final straw was I had an oil change done on my 2016 Tundra back in March my mistake I didn't check the oil afterwards but after 2000 miles my truck was a quart of oil low and the oil was dirty. I change the oil on this truck every 5000 miles and never have to add oil and it's usually still clean what that tells me is that they never changed the oil the last time and they still were paid for it. Another really good example was when I first bought my truck the drivers seat had a seam the was separating as per our agreement they replaced the seat cover but when I picked up my truck the seat was loose the mechanic put the seat in without tightening it up. That was extremely dangerous. I will never bring my cars back to this dealership I will have my cars serviced at Sunrise Toyota from now on. I'm so done!!!