As its gaining popularity , they are forgetting ab...

As its gaining popularity , they are forgetting about their customers. We had requested Hilton staff to accommodate our request for postponing the booking . They denied it. We have made this request 72 hours before the check in and their only response is ask your agent to talk to us ,only so that they can say no to him. Horrible experience and lost my money on the booking. I had even requested for a booking on a weekday but they are just very reluctant.