I can only compare with 5 years at Michael's Toyot...

I can only compare with 5 years at Michael's Toyota in Bellevue to 2 experiences at Toyota of Seattle, but the comparison is not favorable. At Michael's, when you make an appointment you drive in and they send out the assigned person (it's assigned when you use the online scheduler) to get you and escort you to the desk. At Seattle, you make an appointment but still stand in line to wait for someone to help you. Oh, and their scheduling software doesn't work on IPad! Why don't they all use the same excellent software anyway? At Michael's, when they say they will call you they always do. If I don't answer, they leave a message AND try a second time just in case. In Seattle, I've had to call both times because no one called me. I get the "your car is ready" story as if it's been ready for a while. So why didn't they call? Who knows? If you have a choice, choose Michael's in Bellevue. I thought Seattle would be convenient to do while at work. I prefer better service though. Maybe when they get their new location they will improve the process. Recommend they go study what happens over in Bellevue!