Terrible administration. I can't count the number ...

Terrible administration. I can't count the number of issues we've had with this hospital. Most recently, we've gone in for a routine procedure and went out of our way to ask Northwest what the procedure would cost (highly advise doing this as it is not something they will volunteer and you will DEFINITELY be surprised by their high rates).

They quoted us an amount and even though it was high, we felt that the convenience of receiving treatment close-by justified the additional expense. Well, we just barely got this bill and they charged us $100 more than what they quoted. I called their billing department and they gave some disclaimer about things being subject to change and said there was nothing they could do.

On other occasions, we've had tests performed that needed to be sent to other doctors as soon as possible. We communicated that to them when the test was performed and even called to remind them later that day. When getting in touch with our doctor that needed the report the following day, it turned out Northwest never sent the documentation.

Please know that as a patient you are entitled to better administrative care than what Northwest has to offer. We have had nothing but positive experiences with Mercy and would highly recommend them. Maybe if enough people stop going to Northwest (we'll be driving the extra 10 minutes to Mercy going forward) then they'll start to clean up their act.