Where to start? Called to make a reaervation, made...

Where to start? Called to make a reaervation, made one and got signed up for rewards. Was told we got the executive suite. Arrived at the hotel, it was very busy. Got our keys, got to our "executive suite"on the 11th floor. Wasn't the suite at all. It was a regular room. Went and talked to front desk and they said they didn't have any suites available so they moved us up to the 14th floor. Still no suite, but got a "better view". For $200+ you would think the rooms would be nicer. Not to mention the furniture was all beat up. As well as our mini fridge was hot and not in working order. Including the ice vending on the 14th floor was not working. Not pleased. Oh and it's $30 to self park for 24 hours.