January 4th 2020

January 4th 2020

Estia in Radnor Township
ATTN: ANASTASHIA

The experience was horrific. It was my b-day celebration which involved a surprise b-day party . My b-day was not acknowledged and reservations for this party were well over a month age. My friend and I ordered the Royal Dorado and I specifically asked the waiter if there were any bones in the fish and he said no and then we only wanted to order 1 lb and said he was out of 1 lb and we would have to pay for a 1lb in a half which the price should of been honored at 1 lb or I should of been offered another type of fish. There were bones in my fish and ny friends had bones in their fish as well. It was my b-day and they dropped the ball on my b-day reservations were made well over a month ago in my relatives name. They were rude when I called and didn't want to make to help us in any way . Gina who was one of the managers was vile to me and hung up on me numerous times and some of the other staff as well. She also proclaimed to be one of the owners and she wasn't. . GIna one of the owners which I found out that she wasn t and lied to me on the phone which was very unprofessional, she hung up on me and didn't even make good on what was promised. She threatened me with the other owner Michale Papadoulos and she said he would say worst to u. She was VILE. I have never dealt with a more unprofessional and discusting management team ever and we have given them plenty of business through event parties with my business and have had huge dinner parties. I am appalled . This has been the worst experience I have ever been through and we paid a tremendous amount of money numerous times
Thumbs down to Estia.

CC: CHANNEL 3
CC: BBB
CC: Federal trade commisson