My husband and I were very excited about our getaw...

My husband and I were very excited about our getaway in our lover's room, "Diana's Oasis." We had some issues with our room, which kind of ruined the experience for us. Overall it was a nice time, because we had planned day trips, but we are undecided if we would return. I will say the couples massage at The Spa was unbelievably wonderful!
Issues with the room:
Room not fully cleaned; mirrors behind bed dirty, someone's fake nail on bathroom floor. Rugs not vacuumed. Chairs were stained, felt gross sitting in them! Never saw cleaning lady with mop or vacuum! Room was so HOT, (even with AC on full blast) we hardly slept. Pillows were terrible! Ran out of hot water in shower within 10-14 mins. Barely enough time for a women to wash/condition hair n wash body. Thought it was because we used Jacuzzi prior, but happned again on the next ahower! Had to shut water off
to avoid rinsing in cold water!
All inclusive package wasn't worth the meals. My husband didn't want to go back after one meal; portions were
small, choices limited. Used Spooner Cafe for room service n paid for it, they were decent.
Spa/pool area was beautiful but we used one in our room. Game room
was fun, however we couldn't play
darts or racketball (needed equipment missing).
Service was spotty, even connected to WiFi.
With some overall general maintenance and cleaning the room could've been improved.
Grounds were quiet, decent looking. Not a lot of people so it was still kinda private. Happy we planned day trips or would have been looking for things to do.
Upon checkout we being charged taxes even though we paid for room in full and made no other charges to room. Luckily, we were told this happens frequently (!?!), Girl at front desk corrected it.