Still waiting for my son's refund with over 3 wee...

Still waiting for my son's refund with over 3 weeks after purchase , they are now claiming that they did not receive the request for a refund even though I have the email as proof....but surely if the order is still active, the phone would have come by now no??

After half an hour on their 'chat' I am no closer to getting a refund. They keep sending me generic emails and claiming that they will respond after 24 hours but never do. This is an absolute shambles. The CEO should be ashamed. They are breaking the most basic consumer rights act 2015 on late and non delivered goods....when you make a purchase online, by phone or through mail order and the item doesn't arrive or arrives later than expected, you are entitled to request a refund from the seller. They, however seem to be totally above legislation.

Absolute con merchants! Unfortunately my son made a rookie mistake and didn't research the company or reviews before ordering. so if you are considering making a purchase, please hear me when I say, AVOID AT ALL COSTS!!

Ps....they only respond to good reviews 3 stars or above, so you can tell what kind of company they are....