Jay K

Review of Venom Bikes & Automotive

I just ordered my 2020 Venom x22-GT and I m SO sto...

I just ordered my 2020 Venom x22-GT and I m SO stoked. Moodie helped me throughout my whole order and working with them (not sure gender - worked through email :P) was an amazing experience. We probably went back and forth on things 20+ times. I originally wanted a 125cc bike, but after telling them I wanted to ride to work in Austin, Texas traffic and on the highways, they recommended a 250cc bike, for reasons that are now obvious to me. I saw the x22 and IMMEDIATELY fell in love. The matte black is so sleek looking. It was a genuine delight working with Moodie. I m new to bikes and must have asked hundreds of questions, some probably multiple times, so make sure I understood. They were nothing but kind and patient with me, answering every question I had along the way. They made me feel secure and confident in my choice. Replies were also insanely fast. I ve never worked with a CS team that was so timely. I m confident that if I need any help after getting the bike (it s a pre order, I have to wait :/) Moodie and the CS team will be right there and willing to help. Seriously, do NOT pay mind to any negative reviews you see, if you dig deep. Those people seemed like they weren t aware that some bikes needed different amounts of assembly upon arrival, messed it up, then got belligerent and felt entitled when the CS team would try to help. They wanted CS to bend the warranty agreement and got mad when they didn t. I read the reviews and the response from the Venom team and their responses 110% spelled out that they were more than willing to help and even did bend the warranty in some places. They literally did so much for these people. Nothing that was said by these people held true for my experience so far. It was the exact opposite and I can t believe people are that warped. I can t WAIT to write another killer review about Venom, Moodie, and the rest of the team once my bike arrives!