After a 5 hour flight I arrived at Caesars at 9:30...

After a 5 hour flight I arrived at Caesars at 9:30am and was quickly greeted by reception member Delano. He had a welcoming smile and was very personable. In order to make an early golf tee time my fiance had to leave the check-in to me. 4pm is Caesars' check-in policy. Knowing I would be alone for the day until our room was ready, Delano readily searched to see if there might be a comparable room available at this early hour. There was not, however Delano assured me he would continue checking availability frequently throughout the day and call me personally if one became available. He took the time to tell me where I can spend some time while waiting and encouraged me to download Caesars iPhone apps for additional information about the hotel. He searched one last time for room availability before directing me to the Bellman to secure my luggage. Within the 5 minutes it took me to do so, I received a call from Delano advising me that he found a comparable room available for check in now. I was thrilled not to have to spend the next 7 hours looking for things to do to fill the time. Delano proudly shared that he has been with Caesars for 16 years and loves what he does. I can tell you it shows! He went over and above making me feel most welcome and accommodating the impossible-early check in!! Even without the early check in, I was more than satisfied with Delano's personal style and professionalism. He is an asset to the organization.