Sarah Gruhn

Review of Renaissance World Golf Village...

I stopped by the hotel after I had to evacuate du...

I stopped by the hotel after I had to evacuate due to Hurricane Irma. I told them I have a cat and asked if we could stay for one night. I have been on the road for several days and exhausted. They said no, we don't accept pets. I said will you please make an exception. I explained I had evacuated and was on my way home and I was exhausted. They said nope , nothing that we can do. They had barely anyone in their parking lot and several rooms to spare. I told them do you realize the Govenor of Florida encouraged hotels to be lenient with their pet polices, and to help hurricane evacuees. They said yes, we did allow pets for a couple days, but the storm is over now and we cannot help you. I explained to them that I had a flat tire the day before, while traveling home and had to wait on the side of the road for over 3 hours. They said well we cannot help you. I also informed the manager and staff, that I stayed at their hotel 2 times prior, but they still didn't care. I told them it's incredibly sad that you will not help my cat and me, during this difficult time. I found another hotel (St.Augustine Hotel and Suites) and called them and they said bring your cat and we will not charge you a pet fee or anything. I was so thankful for St. Augustine Hotel & Suites. They were gracious and helpful. I do not recommend World Golf Village Renaissance. They were unbelievablely unsympathetic, even during a time of such devastation to all of Florida, including their area. So sad!!